Sales & Marketing

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Sales & Marketing Tips

90bbtrib.gif (864 bytes) Introduction

Whether you rely on magic for your income or simply perform for money on occasion, you can be more successful than you are today if you have the desire to learn and evolve. If you think you already know everything, good luck to you and please jump to another page. On the other hand, if you have a willingness to improve your business skills, and do not have the time to pursue an MBA, then please consider the following advice.

90bbtrib.gif (864 bytes) To Turn Pro or Not? That’s The Question.

Performing magic for a living is akin to starting a small business where you are your product. No matter how great a performer you may be, and no matter how technically adept you may be, if you handle your business affairs sloppily, you will lose business unnecessarily.

Anyone who decides to perform for a living needs to do some preparatory work to insure they start off on the right foot. Not everyone should turn pro. Having skill in magic is not an immediate ticket to long-term financial success. And even if you turn your affairs over to an agent, attorney or accountant, you still need to be able to stand on your own two feet.

In order to turn pro and start your own business, you need to gain some objectivity about yourself. If you have trouble doing so, then you would do best to gain some assistance in this early analysis from someone who can mentor you through some tough introspection and analysis.

90bbtrib.gif (864 bytes) The Odds are Against You

Nine out of ten small businesses fail within the first two years of operation. As a performer, this means you may not break even on your time and investment or even begin to show a profit for two years or more. Are you willing to face those odds? Believing in yourself is, of course, important, but truly comprehending the challenges ahead of you is even more important.

90bbtrib.gif (864 bytes) Money Talks

What is your starting cash flow like? Most people who start a small business are under-capitalized. This means they start on the wrong foot by under-estimating their cash requirements for the first two years of operation. So your first step is to determine your budget for a two year period. You’ll need to include a myriad of things in addition to rent, food, and insurance. Remember to include magic-related things such as props, consumables (flash paper, streamers, etc.), and costumes. You will also need to think about travel and entertainment, a portion of which may be tax deductible if it revolves around business. You need to be careful, though, that you do not adopt a carefree and cavalier attitude about these types of expenses. They add up fast and quickly erode your bottom line.

Budget carefully and thoroughly. Experts agree that you need to have at least as much capital as is required to pay your personal and business bills for a minimum of six months to a maximum of two years.

If you are single, living in an apartment, with no dependents and few bills, you might be able to live on $25,000 per year if you live simply. However, if you have a family and mortgage payments, and future concerns about your children’s college education or your own retirement plans, then you need substantially more money to launch your career as a performer.

Most of us do not have access to such savings, and so this may be a hurdle you can not get past. What happens to those people who make a go of it anyway? With no capital to pay the bills, they frequently go into debt and dig themselves into a hole they will have trouble climbing out of for years to come. Certainly changes in the personal and small business bankruptcy laws can help individuals in trouble, but your credit will never be the same. Living with poor credit for seven years is a terrible price to pay. I know several people who are living without credit cards and the ability to get loans for cars and homes, and it has truly upset the balance of their lives.

With the increase in corporate downsizing, it may be far easier for a displaced executive to turn pro then it would be for a younger, less established individual. There are many reasons for this including having better business contacts for possible future bookings, and the likelihood of available cash through a severance package, stock options, or prior retirement investments. Younger magicians seeking to create a nest egg for themselves will be more widely challenged to get enough cash up to manage their affairs for months or years.

There are plenty of get rich schemes on the market which promote the use of OPM – other people’s money – to buy real estate or other things. While I do not condone these principles, I have used OPM successfully to stay alive during tight times. In the early 1980’s banks sent unsolicited credit cards and checkbooks for unsecured loans through the U.S. mail. By the time I was 25, I had accumulated over $50,000 of credit and I was unemployed.

I used this money to start two businesses. Eventually, my credit lines dried up (in under two years thus proving the theory about failure to be correct), and I spent the next 10 years paying off my credit debts to avoid personal bankruptcy and injury to my excellent credit history. In fact, I never missed a payment. But I did suffer in many ways for over a decade, often living from check to check and frequently having to live below my expectations and preferences. Even when I was making a substantial living in comparison to my peers, I was still living hand to mouth.

In the long run, I was able to pay off all of my debt, and become financially stable, but living this way is not for everyone, so care must be taken when you elect to use credit to finance your new business. There may be an element of luck involved with OPM – or it may an art. Regardless, you need to weigh the benefits and risks before you make the decision to move forward with this form of finance.

dsm.gif (68 bytes) Tools to Consider:

There are many excellent software packages for creating and managing budgets, bank accounts, investments, etc.

Packages:

Quicken by Intuit

Books:

What Color is Your Parachute?

90bbtrib.gif (864 bytes) Desire + Cash Flow Do Not Equal Success

If you believe you have the desire and funds to get started, you still have a long way to go before you can get your first booking. What are your short-term and long-term goals? Do you want to use magic to see the world for a few years and then join the corporate world, or do you foresee endless decades of performing magic in Vegas or Monte Carlo? The first goal is easier to achieve then the second goal, and much more realistic. You need to set your goals for the first five years. Without them, you will be hopping aimlessly from gig to gig and never be happy. Once you know the answer to this question, you need to put it down in writing, stick it on your bathroom mirror, and read it everyday. You need to be able to recite your goals in your sleep.

90bbtrib.gif (864 bytes) Have A Road Map?

Okay, so you have the desire, the cash and the goals. Where do you go from here? If you simply start looking for business, you probably won’t reach your goals. You can’t get to your destination without a road map. You need a marketing and business plan.

This process must not be rushed. Do not plug in some arbitrary information and assume you have a clear path to success. I suspect if you are honest with yourself (not an easy thing to do), then you will discover all too quickly that attempts to connect the dots will most likely reveal some huge leaps of faith and fat claims. If you can not connect the dots on your road map, then you need to dig deeper for answers.

Time estimates for writing multiple drafts of a solid plan could take as long as 90 days depending upon how much time you dedicate to the process and how great a writer you are.

dsm.gif (68 bytes) Tools to Consider:

There are a variety of software tools designed to help you jump start the development of your marketing, business, publicity legal or financial plans. There are also many places you can turn to for assistance for help in writing a solid marketing and business plan. Try any of the following popular packages or services:

Packages:

Business Plan Builder Interactive

Agreement Builder

Marketing Builder

Publicity Builder

Write for Results

Business Plan Pro

Winning Business Plans in Color

Small Business Advantage

Services:

Senior Corps of Retired Executives (Free)

90bbtrib.gif (864 bytes) Have Plan, Will Travel

The hard part is done and now you need to get the show on the road, but before you can, you still have a few last minute tasks. First, you need to set your company up on the books. This means you need to set-up a legal business entity. There are number of ways to do this such as setting up a sole proprietorship, a DBA, an LLC or S Corporation. Discuss this with a reputable accountant and/or tax attorney. Based upon their recommendations, you will need to spend a few hundred dollars on the legalities. You can do this over the Internet or through a local attorney.

In setting up your business as a legal entity, you may have complicated your annual tax preparation, but you can now begin to make legitimate deductions. For instance, all of your props, books, costumes, mileage, etc. are now all necessary costs of doing business. You will probably pay more to have your taxes prepared, but the deductions should make it worth it, and in the long run you will keep more of your income. Keep contemporaneous records of every financial transaction. Maintaining a formal ledger is advisable and keep all receipts for end of year reconciliation and in case you are ever audited. You need to keep these records for a minimum period of four years.

Once the paperwork has been completed and filed, you should have letterhead and business cards printed. Keep the look and feel of all communications vehicles and stationery consistent and conservative. Now is the not the time to spend your money on fancy full color graphics.

Once you have your plan, you will probably want to visit your local bank to set-up a business checking account and a credit line, if possible. You want to keep these things in the name of your business and separate from your personal accounts in the event of a future legal, financial or tax dispute.

dsm.gif (68 bytes) Tools to Consider:

There are many places to turn to for free legal information about incorporation and other small business services. Here are a few popular sites we found in our search for legal service providers:

Services:

Free Advice, The Easy to Use Site for Legal Information

If you are marketing on a limited budget, but want to project a professional appearance, you can save a great deal of money by purchasing pre-printed color coordinated paper and using your laser printer to create beautiful, inexpensive marketing collateral. Magical oriented graphic libraries are also available to produce your own materials.

You might also consider creating a variety of inexpensive promotional items with your photo and slogan. You can browse a library of such items online at iPrint. Just click on the link below.

Marketing Tools:

PaperDirect

Web Cards

MagicClips CD

Books:

Ogilvy on Advertising

90bbtrib.gif (864 bytes) Setting Up The Office

Now turn your attentions to your office. Most people find they can run small businesses very successfully from home. If you have a spare room which can be used only as a business office, transform it, and you have an instant tax deduction (part of you rent or mortgage and your utilities may now be deductible).

Do not rent a private office; after all, you should be out selling yourself or performing and not sitting in your office. Many office buildings and hotels will rent meeting rooms for a day, and many airlines offer free or low cost hospitality suites within their frequent flyer’s clubs located in the airports of most major cities.

Reliable communication services are critical to your business for phone, fax and email. You will need a separate phone line, telephone, answering machine and fax machine. Many combination devices are available, but realize that if one feature stops working, the whole unit needs to go in for repair and could leave your office disconnected and you hard to reach. Some phone-answering machines now come with the ability to forward calls in your absence or to page you. You might consider the purchase of a cell or PCS phone and set up your home system to call you with messages.

You will need a computer system complete with printer and modem and tape back-up unit. A full system can be found for well under $1000. Having been in the PC manufacturing business, I feel relatively safe in stating a box is a box is a box. No sooner will you buy the latest and greatest, then the technology changes and you will feel the need to upgrade and replace. Resist the urge. Since you will be using your system primarily for word processing, book keeping and email, you need not spend thousands on a feature-rich, over-powered system. In addition, we recommend a reliable palmtop computer like the 3Com Pilot, so you can carry your contacts and schedule with you wherever you go.

If you do not already have an email account, consider your options wisely. Too many people use cryptic, difficult to remember email addresses which are limited by the naming conventions of the Internet Service Provider they are using. Vanity email addresses are available and can help you to create an easier and more memorable email address. For instance, which would you rather use: technomktg@aol.com or steve@pickacard.com? Free generic email services do abound through the Internet. If you just need standard email services, Juno provides a free software package to send and retrieve messages without attachments.

While you are considering email and Internet Service Providers, you may also consider establishing your own Internet web site to help publicize yourself. Domain names are available for a $70 fee for two years. Limited sites may be established for free from services such as Geocities or Tripod, or you may elect to create a site on your own virtual web server which is hosted by a local Internet company. Server space may be rented fairly inexpensively, and you can either opt to have a professional design your site or do it yourself with packages such as Microsoft Frontpage.

A copy machine or combination scanner-copier-fax machine would also be recommended. The latter is now available in most computer stores for under $1000 and can be a real savings over time. Of course, you will probably go through a lot of paper, so you will need standard office supplies which also have a way of adding up over time.

Wardrobe is an often under-looked essential for any small business man. Make sure you have appropriate clothes to meet your prospects. Corporate America has dressed down, and three piece suits may not be required. Always ask what the dress code is at your prospect before visiting. Always be neat, well groomed and in style. Do not dress in costume. Clothes do make the man or woman, and people do judge you by your appearance.

dsm.gif (68 bytes) Tools to Consider:

Books:

Dress for Success for Men

New Women’s Dress for Success

Services:

Marketingtips.com

Online Site Services

Vanityemail

Webmaster Central

Packages:

Microsoft Frontpage

90bbtrib.gif (864 bytes) Ready, Set, Whoa!

You may think you have all the bases covered, but you don’t have them all just yet. If you are in business for yourself, you need to provide benefits for yourself and your staff (such as your assistant). You need to consider medical and life insurance in the event of an emergency as well as a retirement plan. Shop around for smaller insurance companies who specialize in small business programs. Many major insurance companies will not underwrite you or will not be competitive in their rates and services. Retirement plans can range from KEOGH or SEPs and both may be tied to mutual funds for moderate risk and moderate growth. Talk to your banker and your accountant about your options and be sure the plan you choose is flexible and allows you to switch directions or banks at a moment’s notice with little to no penalties.

90bbtrib.gif (864 bytes) Putting Your Best Foot Forward

Now that you have all the trappings of a business and you look real to prospects, you need to start looking for business. According to your plan, you should have decided upon a target market. Will you pitch hotels for table-hopping in their fine dining restaurants, or will you go after the trade show market and focus on corporations? These are two different markets requiring different approaches and different types of services. To pitch hotels, you need a listing of the three and four diamond restaurants in your area. This can be procured from your local AAA group at no cost if you are member. If you want to do it yourself, use the Internet to research popular hotel chains and see what kind of restaurants they offer. While you may have some success and gain popularity in smaller, less fancy eating establishments, you won’t get rich from tips or be seen by the upscale clientele who could hire you for private shows, so target your audience carefully. There are also many CDROM packages on the market for under $50 which allow you to create your own mailing and call lists for different business sectors. These can be a great way to jump start your telemarketing and direct mail campaigns.

If you elect to go the corporate route, try to narrow your market even further by niche such as technology or even further such as telecommunications. The narrower your focus, the better the opportunity for understanding their needs and the potential competition. Attend trade shows in your city and pay particular attention to the quality and size of trade show booths as this is a clear indicator of budget. The larger the booth, the more money they have to spend. Look at booth traffic, and gather company and product backgrounders. Once you have read all of the information, you can begin to attack the market.

Make a concerted effort to develop a file on all major prospects and get accurate and up to date phone numbers, addresses and business contacts of decision makers. If you do not know how to make a sales call or to determine decision makers, you need to attend a sales seminar and read about selling skills. If you have never sold before, you are going to be extremely challenged in finding business opportunities. If you go about this poorly and unprepared, you will waste endless hours and money trying to close business which was never properly qualified.

Crafting the right cover letter can make all the difference in the world. If it is well written and personalized, you will get read. It will probably take several different email pieces to insure they remember you and are intrigued to speak with you when you finally get them on the phone. According to generally accepted theories of direct mail, you will probably need to touch a prospect 9 times before they will speak with you or buy from you. And you can expect to call someone about 10 times before you have a quality conversation. Of the people you do contact, only a small percent – 2% to 3% – may actually go through the sales process with you, but as little as half a percent may actually close. This is a numbers game, and the more people you contact, the better your chances for attaining your financial goals.

Once you get your appointment, ask questions of your prospect to insure you gain a thorough understanding of their business and their concerns. Take copious notes and be an active listener. Recite back what you have learned and begin to suggest ways to help them achieve their goals. Now is a good time to make a proposal, hand out literature, or invite them to a forthcoming performance. Ask for an opportunity to be considered to do business with them either now or in the near future. Make sure you ask the basic sales questions to qualify the opportunity:

  1. Do they have an immediate need or desire to use a magician?

  2. Do they have an available and approved entertainment budget?

  3. Are you speaking with the decision maker?

  4. If you could provide the service in question at an economical fee, would they use you?

  5. What do you have to do to earn their long-term business?

Asking these questions either on the phone before your first meeting or during your first meeting will help you categorize and prioritize the prospect as either an immediate opportunity, a long-term opportunity, or no opportunity. Don’t waste your time. If the time is not right, thank them for their time and be on your way. Maybe they will develop into something in the future.

Whichever direction the first call or meeting goes, you must manage the sales cycle appropriately. Be prompt with follow-up calls and materials. I recommend using a contact and opportunity management package to track all business information and to better manage your daily calls, scheduled appointments and sales funnel.

dsm.gif (68 bytes) Tools to Consider:

Services:

AAA for hotel listings in your area

Sample Sales Letters (Free)

Fodors

Books:

How to Stop Worrying and Start Living

How to Win Friends and Influence People

The Quick and Easy Way to Effective Speaking

How to Master the Art of Selling

You Can Negotiate Anything

Winning Through Intimidation

Guerilla TeleSelling

Strunk And White's Elements of Style

90bbtrib.gif (864 bytes) You’re On Your Own

This just begins to skim the surface of the many things you will need to consider when turning pro and going into business for yourself. For further assistance, drop me a line at info@m-a-g-i-c.com to discuss our marketing consulting services, and I will be happy to help where I can.

dsm.gif (68 bytes) Tools to Consider:

Books:

What They Don't Teach You At Harvard Business School

What They Still Don't Teach You At Harvard Business School

The Portable MBA

The Rites of Passage

Guerilla Marketing

Swim with Sharks

Beware the Naked Man Who Offers You His Shirt

Sharkproof

 

Copyright 2005, Steven Schneiderman and Schneiderman & Associates, LLC. All rights reserved.